There are more than 130,000 businesses currently operating in the plumbing industry in the United States, and the numbers are yet to increase. More and more plumbing services are opting for plumbing service scheduling software to streamline their businesses.
The software automates the entire plumbing business, saves time, and allows plumbers to work without stress. Plumbing dispatch software also improves customer services, reduces overhead costs, and increases profitability by improving technicians’ productivity.
A solid plumbing service scheduling software streamlines all aspects of a plumbing business. There are different types of plumbing inventory software, including cloud-based software, mobile apps, online booking portals, and on-premise software. No matter which type of software you are planning on getting, these features should be present:
A plumbing business owner relies on appointments to keep the cash flow coming. A simple, user-friendly appointment scheduling feature makes everything easier. It streamlines the booking process and offers convenience to the users. In fact, 92% of FSM software users rate scheduling as important or highly important, highlighting flexible scheduling, route optimization, and real-time technician availability as key productivity and customer satisfaction drivers.
Plumbing inventory software with easy booking improves customer satisfaction, reduces friction, and encourages customer retention. Within the appointment scheduling features, there must be mini-features such as the ability to reschedule or cancel an appointment.
For plumbing business owners, sending automatic reminders and emails of upcoming appointments to technicians helps reduce a no-show to build trust with customers. Furthermore, an admin portal is a must-have to keep track of all the appointments. With this admin portal, plumbing business owners can:
An invoice generator is a must-have in plumbing inventory software to manage invoices and streamline the process of invoicing. Software-generated invoices are mostly accurate and have the ability to cancel invoices with errors, resend correct ones and provide a detailed breakdown of all the parts, services, add-ons and time taken to complete a job. This avoids confusions and ensures transparency.
Sending clear, accurate, and timely invoices builds better relationships with customers and demonstrates professionalism, reliability, and commitment to the best quality service. These small features make it easier for customers to entrust their financial details, promoting the plumbing business as a legitimate one.
Plus, an invoice feature in the software with a record of all past invoices allows businesses to be audit ready and maintain compliance with the tax laws and financial regulations.
Note: Klervo allows easy Stripe integration for seamless billing and cashless payments to customers.
Integrating customer accounts within a plumber dispatch software allows businesses to provide a centralized repository for customer data and enhance customer experience.
Due to customer accounts, businesses manage the order history, improve customer support through customization, and help the business build better relationships with the customers. It provides data-driven insights, implements security to protect consumers’ sensitive data, and builds trust among customers.
You can also use this data to offer upsells and send periodic equipment maintenance notifications to the customers.
A plumber dispatch software containing robust inventory tracking with live monitoring of low-stock items streamlines inventory tracking and restocking. Efficient inventory tracking ensures that plumbing businesses can restock parts and materials promptly, avoiding service interruptions caused by missing or unavailable items.
In fact, first-time fix rates in field service average around 77%, often due to missing or unavailable parts—highlighting how critical real-time inventory visibility is to completing jobs on the first visit. Live monitoring allows real-time visibility of stock levels across warehouses, depots, and technicians’ trucks, enabling proactive replenishment before critical items run out.
Inventory shortages frequently affect businesses’ bottom line and that’s evident with the 2020’s supply chain disruption that affected 94% of Fortune 1000 companies, causing frequent parts shortages that complicate inventory planning for field service teams. Having an integrated FSM inventory system that tracks parts usage and triggers automated restocking alerts can mitigate these risks, ensuring technicians always have the right parts on hand.
Moreover, a survey conducted by Service Council revealed that the biggest obstacle for nearly half (43%) of service leaders was visibility into availability of parts. Moreover, 38% of service organizations cite poor integration of inventory data into service operations as a top challenge.
A good FSM system with live inventory tracking integrated with scheduling and work orders reduces downtime, improves first-time fix rates, and enhances overall customer satisfaction.
Walmart Inc., an American multinational retail corporation, used data analytics to improve its supply chain and increase online sales by 10-15%. Customer data, including analytics and reports on sales patterns, top performing products/services, top areas with most or highest paying clients etc., are crucial for the success of any industry. It helps businesses make informed decisions, and steadfastly optimize operations.
Plumbing businesses analyze the reports to understand the customers better and identify opportunities, and market trends that increase the business revenue.
More than 75% of customers like businesses who text them important information. Automated notification is a way to ensure your business is always on track to meet the requirements, every single time. Deploying and overseeing effective processes is the foundation of a plumbing business. Human errors can potentially make a plumbing business lose clients.
Effective communication is the key to success. With an automated email or notification, you can get the attention of your customers, and keep them updated with the latest information. A must-have feature should be resorting to automated notifications to improve communication between the plumber and the customer.
The advantages of sending automated notifications are substantial, some of the most tangible benefits include:
Today's consumers research businesses thoroughly before hiring with 74% of people checking multiple review platforms before making a decision. An automated reputation management system helps you capture feedback where it matters most by sending customized review requests after each job. With 1-click Google testimonials, customers can quickly share their thoughts and your business gets visible, credible ratings on the most checked platform online for reviews.
Integrated with your scheduling software, the system tracks completed jobs and instantly generates review invitations tailored to each customer. This eliminates manual follow-ups while building a consistent online presence. More than just collecting stars, it strengthens trust since potential clients often cross-check reviews before committing to a service provider. With this reputation management automation feature, your business stays competitive in an era where online reputation directly impacts growth. Happy customers become advocates, while their verified feedback drives more conversions; all without extra effort from your team.
The typical cost for plumbing service software is about $105 per month per user. This figure aligns with the average spend for field service management (FSM) solutions in the plumbing industry, making it a reliable benchmark for budgeting. However, Klervo offers entry-level plans as low as $29.99 per month per user, while most large-scale solutions fall within the $93–$126 range, depending on features and industry.
While lower-cost options exist, premium solutions generally justify their price with advanced features like mobile access, billing and invoicing, service history tracking, and robust scheduling tools; Klervo has all of these.
With Klervo, you gain access to a comprehensive platform designed to streamline your plumbing operations, enhance efficiency, and support sustainable business growth. From real-time scheduling and dispatching to advanced inventory management and customer communication tools, Klervo empowers your team to deliver prompt, reliable service while minimizing administrative burdens.
With Klervo, your plumbing business can automate routine tasks, reduce errors, and focus more on providing exceptional service. These innovations not only simplify day-to-day management but also position your company for long-term success by boosting productivity, increasing customer loyalty, and adapting quickly to industry changes.
