Klervo LLC ("Klervo", "we", "us", or "our") operates the Klervo website, including Klervo’s application (the “App”), collectively referred to as the "Service(s)." This Privacy Policy outlines how we collect, use, share, and protect your personal information when you engage with our Services. It also explains your rights in relation to your personal data.
Your privacy is important to us. We are committed to safeguarding your information and maintaining your trust. Please read this Privacy Policy carefully so that you understand how we handle your Personal Information. By using our Service, you agree to the terms outlined below. If you do not agree with this policy, please refrain from using our Service.

Definitions
For clarity, terms used in this Privacy Policy have the same meanings as defined in our Terms and Conditions, unless otherwise defined herein.

1. Information We Collect

Personal Information
When using our Service, we may request specific personal details from you to provide a seamless experience. This may include, but is not limited to:
Name

• Email Address
• Phone Number
• Postal Address
• Payment Information (e.g., credit card details)
• Location Data
• IP Address

We collect this information directly from you when you interact with our Service, such as when you create an account, make a payment using Klervo Pay (powered by Stripe), or join our referral program. Without this information, certain functionalities of our Service may be unavailable.

Usage Data
We also collect information about how you access and interact with our Service (“Log Data”). This may include:

IP Address
Browser Type
Operating System
Access Times
Pages Viewed
Unique Device Identifiers

We use third-party services, such as Google Analytics, to monitor and analyze Log Data to improve our platform's performance and user experience. These services may have their own privacy policies governing their use of this data.

2. How We Use Your Information

We use the Personal Information we collect for several purposes, including but not limited to:

• Service Provision

         To deliver our Services, including facilitating payments, enabling account creation, and providing customer support.

• Communication

         We may use your contact information to send you important updates about your account, Service-related notifications, and promotional offers (where legally permissible). You can opt-out of marketing communications at any time.

• Transaction Processing

         For example, when you use Klervo Pay to make payments, we collect and process your payment information via our third-party provider, Stripe, to complete the transaction.

• Referral Program

         If you participate in our referral program, we collect your name and email to manage your participation and reward tracking.

• Fraud Detection and Prevention

         Personal Information may be used to detect, investigate, and prevent fraudulent transactions or other illegal activities.

• Legal Compliance

         We may use or disclose your information to comply with applicable legal obligations, respond to governmental requests, or defend legal claims.

• Improvement and Research

         Anonymized or aggregated data is used to enhance the functionality and performance of our Services and to conduct research.

Anonymized Data
Any information that has been anonymized or de-identified cannot be used to identify you personally. We use anonymized data to generate statistics and improve the Service, and we may share such data without restriction.

3. Data Sharing and Disclosure

We do not sell or rent your Personal Information to third parties. However, we may share your information under the following circumstances:

• Service Providers

         We engage third-party service providers (such as Twilio for SMS messaging or Stripe for payment processing) to help us provide and improve our Services. These providers are contractually obligated to protect your information and are prohibited from using your Personal Information for purposes other than delivering their services.

• Business Transactions

         In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of such events and any choices you may have regarding your information.

• Legal Requirements

         We may disclose your Personal Information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Third-Party Advertising and Analytics

         With your consent, we may share data collected through cookies and similar technologies with third-party advertising partners (such as Facebook, Google, and TikTok) to deliver personalized ads based on your browsing activities. You can control such tracking through your browser settings or by using tools such as the Google Analytics Opt-out Browser Add-on.

• Debt Collection

         If necessary, we may share your information with debt collection agencies (currently RevX) for the purposes of recovering outstanding payments.

4. SMS Messaging and Consent

We use Twilio to facilitate SMS messaging services. If you use our platform to send SMS messages to your customers, it is your responsibility to:

• Obtain Opt-In Consent

         You must ensure that your customers provide explicit consent to receive SMS messages, including the purpose and frequency of the messages.

• Provide Opt-Out Options

         Customers can opt-out of receiving SMS messages at any time by replying “STOP” or contacting the sender directly. Users are responsible for handling unsubscribe requests and informing customers of their rights.

5. Location Data

Our mobile app may collect your Location Data to enhance Service functionality, such as offering location-based features or tracking job sites. You can manage your location-sharing preferences through your device's settings.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that store information about your interactions with our Services. You can control the use of cookies through your browser settings.
Some third-party advertisers, such as Facebook, Google, and Microsoft Ads, may use cookies and tracking tools to display targeted ads based on your browsing activities across different websites. This is known as “interest-based advertising.”

7. Data Retention and Security

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your information.

8. Your Rights and How to Exercise Them

You have the right to access, correct, or delete your Personal Information, as well as to object to or restrict its processing. To exercise these rights, contact us at info@klervo.com.
Account Deletion
If you wish to delete your account, email us at info@klervo.com. Note that public activity on your account prior to deletion (such as forum posts) may remain visible, and we may retain certain data as required by law.

9. Do Not Track (DNT) Disclosure

We do not support Do Not Track (DNT) signals. DNT is a browser feature that allows you to signal your preference not to be tracked across different websites. You can enable or disable DNT through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. If any significant changes are made, we will notify you through our Service or by email, so please review the policy periodically.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Klervo LLC
Email: info@klervo.com




California Privacy Notice

This California Privacy Notice provides a comprehensive explanation of how a business handles the personal information of California residents. It adheres to the California Consumer Privacy Act (CCPA) and complements the business's existing privacy policy.


What is Considered Personal Information (PI) under CCPA?


The notice clarifies what data is considered "personal information" according to the CCPA. This typically includes information that can directly or indirectly identify a particular California consumer or household. Examples may include:
    • Names and aliases
    • Email addresses and phone numbers
    • Mailing addresses
    • IP addresses and device identifiers
    • Purchase history and browsing activity
    • Audio recordings, video data, or geolocation information
    • Racial or ethnic origin, sexual orientation, and other protected classifications (in some cases)


What Information Does the Business Collect?


The notice details the specific categories of personal information the business collects from California residents. This might include sections referring to the company's general privacy policy for a more comprehensive list. Here are some potential categories:
    • Identifiers (names, addresses, email addresses)
    • Internet activity (browsing history, IP addresses)
    • Demographic information (age, gender)
    • Commercial information (purchase history)
    • Professional or employment information


Where Does the Business Get This Information?


The notice explains the different sources from which the business gathers personal information about California residents. This could include:
    • Directly from you when you create an account, make a purchase, or use their services
    • From your interactions with their website or app
    • From third-party sources like marketing partners or data providers


Why Does the Business Collect This Information?


The notice outlines the business purposes for collecting and using your personal information. Common reasons might be:
    • To fulfill your requests and provide services
    • To personalize your experience and offer targeted recommendations
    • To improve their website or app functionality
    • To analyze trends and user behavior
    • To comply with legal requirements


Does the Business Sell Your Information?


The notice clarifies whether the business sells your personal information. In this case, the notice confirms they do not sell your information for money.


Does the Business Share Your Information?


The notice details if and how the business shares your personal information with third parties. It should categorize the types of third parties they share with and for what purposes.


For example, they might disclose your information to:
    • Service providers who help them operate their business
    • Marketing partners for targeted advertising (if applicable)
    • Data analytics companies


What About Sensitive Personal Information?


The notice should address how the business handles sensitive personal information, which has stricter regulations under the CCPA. They should confirm they only use or disclose this information as permitted by law.


Your Rights as a California Resident under the CCPA


The CCPA grants California residents specific rights regarding their personal information. This notice should clearly outline these rights:
    • Right to Notice: You have the right to be informed about what categories of personal information are collected and how they are used before or at the point of collection.
    • Right to Access: You have the right to request the specific pieces of personal information the business has collected about you in the past 12 months, along with the categories of sources, purposes of collection, and any third-party disclosures.
    • Right to Data Portability: You have the right to receive a copy of the personal information you have previously provided to the business in a readily useable format.
    • Right to Deletion: You have the right to request that your personal information be deleted, with some exceptions like legal obligations requiring data retention.
    • Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising. The notice should provide a clear method to do so (e.g., a link or phone number).


How to Exercise Your Rights


The notice should provide clear instructions on how to submit requests to exercise your CCPA rights. This might involve a web form, email address, or toll-free phone number.


Non-Discrimination


The notice assures you that the business will not discriminate against you for exercising your CCPA rights. They cannot deny you service, charge different prices, or offer a lower quality of service because you requested access to or deletion of your data.


Verification of Identity


The notice explains how the business verifies your identity before fulfilling your CCPA requests. This might involve additional information to ensure you are the authorized person making the request.


Denying Requests


The notice acknowledges that the business may deny certain requests or fulfill them partially, as permitted by law. They should explain the reasons for denial, such as legal requirements to retain specific data.


Lodging a Complaint


Finally, the notice informs you of your right to file a complaint with the California Attorney General's Office if you believe the business has violated your CCPA rights.