According to HubSpot, up to 67% of customers expect a resolution within three hours. And this expectation only rises higher with service-based businesses like an appliance repair business. So, how do you meet such high hopes in these competitive times?
Over 52% of the service-centric businesses have already implemented solutions like using FSM software. This guide is a brief explanation of why you need appliance repair business software.
Use field service management (FSM) software to streamline scheduling, track technicians in real time, automate invoicing, and improve customer satisfaction. Appliance repair business software deals with high volumes of service calls, parts management, and workforce coordination. With a good FSM, you can:
Using FSM helps you reduce missed appointments, improve customer satisfaction, and boost operational efficiency through real-time updates and automated workflows.
Companies report improvement in technicians' productivity after implementing an FSM software. Here’s a list of other reasons why you must use field management software in the appliance repair business.
In the appliance repair business, you get emergency repair requests every time for broken refrigerators, washing machines, dishwashers, and more. But if you’re still using the manual scheduling technique, you’re lagging behind, as it can result in various job delays, technician overlaps, and missed opportunities.
On the other hand, companies have seen 20-30% improvement in technician utilization when adopting intelligent scheduling with FSM software. So, handling emergency repairs is your key reason to implement appliance repair scheduling software.
According to Verint’s 2024 State of Digital Customer Experience Report, 70% of customers say they’d switch to a competitor after one bad customer experience. And your appliance repair business is at risk if you still rely on paper notes and phone calls.
But if you want to dodge the bullet and not miss a single opportunity, enhance customer communication with real-time updates using appliance repair management software.
How many times have your technicians shown up unprepared at the site? If you’re still using manual scheduling and dispatching techniques, then, definitely, quite a number of times. It’s such a disappointment that could leave customers angry and never wanting to work with you again.
But on the other side, if you’ve had FSM software, managing your inventory would have been easier. Using an appliance repair scheduling software, you could assign jobs to technicians with relevant service history and required parts.
According to Versapay’s research, approximately 44% of mid- to upper-mid-sized companies face invoice delays for at least a quarter of their monthly invoices. Paper-based invoicing or poor invoice processing is the reason behind it.
Handwritten invoices or emails sent after the job is done slow down your cash flow. That’s why you need an FSM software for your appliance repair business to automate the invoicing process and on-site payment collection.
You can’t fly blind in a service-based business. You need to keep track of your technicians and their number of successfully completed jobs. Otherwise, you can’t stand in this ever-growing, competitive market. Especially when you have a good number of technicians, you can’t keep track of them without software.
An FSM software gives you the much-needed visibility. You could track who’s underperforming, who’s getting more jobs done, or who’s good at certain types of repairs.
The home appliance repair service market is estimated to reach $20.5 billion by 2033. But if growth still feels impossible to you, there must have been something wrong with your current setup. Just so you know, still relying on sticky notes, spreadsheets, text, and memory doesn’t cut it anymore.
You need an automated system to seamlessly handle your workflow, technicians, and multiple service areas. In this situation, a field management software is what you need to scale and to take on more work.
With appliance repair business software, you will not have to search through diaries, phones, or text messages for past job info. An FSM software will have it all in one place. It’ll be your digital service diary, keeping a complete history of every customer and appliance.
And you will be able to build trust by recalling the last repair you did for a certain customer without having to ask twice. In fact, you will even have photos taken on-site from the last repair.
Among the list of reasons why you need to implement a service management software in your appliance repair business, cutting costs is one of them. For instance, when you can plan shorter routes, track job completion rates, and manage your resources effectively, you will eventually cut costs on extra fuel, overtime pay, and maintenance charges, which is, at the end of the day, a great solution.
In an appliance repair business, you have a team of technicians, dispatchers, and managers. And to keep your business running smoothly, you need a well-coordinated team. With FSM, that’s possible. It will act as your central point to talk and work together.
You will be able to assign tasks, release payments, and do so much more, with a single software.
If you’re dipping your toes into field service management and automation and need something easy to use, budget-friendly, and feature-rich for appliance repair businesses, you can try Klervo. It simplifies scheduling, crew management, and client communication while offering real-time inventory tracking for materials like soil, plants, or equipment.
The AI-powered dashboard provides actionable insights into service trends and sales data, enabling appliance repair technicians to optimize routes, avoid double bookings, and send automated customer notifications. With seamless invoicing (via Stripe) and mobile access for field teams, Klervo centralizes operations, replacing disjointed tools with one intuitive platform designed to boost efficiency and customer satisfaction.
You can get started with Klervo’s appliance repair software with a free 7-day trial to streamline your operations. Grow your business with AI-driven insights, no credit card required.
The software used for appliance repair businesses is called Field Service Management (FSM) software. FSM software manages scheduling, dispatching, invoicing, customer communication, and technician tracking. It streamlines operations and improves service delivery for appliance repair companies of all sizes.
The advantages of FSM include faster job scheduling, real-time technician tracking, automated invoicing, improved customer communication, and better parts inventory control. FSM also helps reduce missed appointments, increase first-time fix rates, and centralize operations for greater efficiency.
The main difference between CMMS and FSM is that CMMS focuses on asset maintenance inside a facility, while FSM manages mobile workforce operations like dispatch and repair at customer locations. CMMS tracks internal equipment maintenance; FSM supports field-based service industries.
